Return Policy

Last updated March 19, 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@woollando.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:

CUDDLOFT LTD

Attn: Returns

Alyvu st. 9,

Rumsiskes, Kaisiadoriu r., LT-56335

Lithuania

Return shipping charges will be paid or reimbursed by us. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.  We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us using the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions regarding our return policy, please contact us at:

Phone: +370 643 92891
Email: info@woollando.com